Know what applies before you book.

If you book through a hotel, airline, marketplace, tour operator, or other provider, that provider's cancellation window, refund rules, payment rules, taxes, and fees apply.

Runeway may help you understand the booking details or point you to the right support channel, but we cannot override a provider's published policy or guarantee a refund.

Please review room type, dates, guest names, cancellation window, payment method, included taxes or fees, and provider terms before confirming any booking.

If Runeway separately provides written terms for a direct arrangement, those written terms will apply to that arrangement. Otherwise, third-party provider terms control the booking.